Last updated: 09/14/2024

1. Introduction

Welcome to Wander Heart Apparel. These Terms and Conditions govern the use of our website and the purchase of products through it. By accessing or using any part of our website or making a purchase, you agree to be bound by these Terms and Conditions. If you do not agree to any of these terms, we recommend that you refrain from using our site.

Wander Heart Apparel reserves the right to modify these Terms and Conditions at any time. We suggest reviewing them periodically. Changes will be effective immediately upon posting on the website.

2. Business Model – Print on Demand

Wander Heart Apparel operates under a Print on Demand business model. This means that products are not manufactured until an order is placed. This approach allows us to offer personalized products and reduce waste. All items sold are specifically made for each customer, ensuring exclusivity and personalization for every garment.

As part of the Print on Demand model, all products are made to order once the order is confirmed, so we do not maintain an inventory of the items.

3. Products

Wander Heart Apparel offers a wide range of products, including t-shirts, hoodies, hats, and other accessories. Each product is made to order, ensuring that it meets the customer’s specifications.

Product Features:

• Sizes: We offer a variety of sizes to meet the needs of our customers. It is important to carefully review the size guides provided on each product page, as we do not accept returns for size selection errors.
• Materials: The details of the materials and composition of each product are specified in the product descriptions​​.

There may be slight variations in product colors due to individual screen settings. Wander Heart Apparel is not responsible for such differences.

4. Pricing and Payments

All product prices on Wander Heart Apparel are listed in U.S. dollars (USD). Prices are subject to change without notice, but such changes will not affect orders that have already been confirmed.

Payment Methods:

• We accept credit and debit cards (Visa, MasterCard, American Express, Discover) and other secure payment methods via certified payment gateways.
• Payment is required in full at the time the order is placed. We will not begin production of the products until payment has been successfully processed.

Wander Heart Apparel uses secure payment platforms to ensure your financial information is protected. We do not store credit card information on our servers.

5. Order Process and Production

Once an order is confirmed, the production process begins. Due to the Print on Demand model, production time typically ranges from 3 to 5 business days. Once production is complete, you will receive a notification when your order is ready for shipment.

6. Shipping

We offer shipping within the United States only. We do not offer international shipping at this time.

Shipping Times:

• Delivery times vary, but typically range from 7 to 10 business days after production is complete.
• Shipping costs will be calculated based on the destination location within the United States.

It is the customer’s responsibility to provide a correct and complete shipping address. Wander Heart Apparel is not responsible for delays or delivery failures due to errors in the provided information.

7. Website Usage

By using the Wander Heart Apparel website, you agree to do so in a legal and ethical manner. The following are not permitted:

• Interfering with the operation of the website or attempting to access restricted areas.
• Uploading or transmitting viruses, malware, or other malicious software that may affect the site’s functionality or compromise user security.
• Using the site for fraudulent or illegal purposes, including unauthorized use of payment data.

Improper use of the Wander Heart Apparel website may result in the termination of your access and potential legal action.

8. Third-Party Links

Our website may contain links to third-party websites that are not under our control. These links are provided solely for user convenience and do not imply endorsement of the content or services on those sites.

Wander Heart Apparel is not responsible for the privacy practices, content, or terms of use of external sites. We recommend reviewing the privacy policies and terms of use of any website you access through links on our site.

9. Return and Refund Policy

Due to the personalized nature of Print on Demand products, we do not accept returns or offer refunds on products that do not have manufacturing defects.

If you receive a damaged or defective product, you must contact our customer service team within 14 days of receiving the order. You will need to provide images of the damaged product and a detailed description of the issue.

If your claim is approved, we will offer a replacement product or partial refund, depending on the case.

10. Cancellations

Order cancellations can only be made within the first 12 hours after the order has been placed. After this period, production may have begun, and it will not be possible to cancel the order or request a refund.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, videos, and other materials, is the property of Wander Heart Apparel or its suppliers and is protected by intellectual property laws. No reproduction, distribution, or sale of any of our materials is permitted without our express written consent.

12. Limitation of Liability

Wander Heart Apparel will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services, including, but not limited to, any loss of revenue, business interruption, or data loss.

We are not responsible for delivery delays caused by factors beyond our control, such as courier service failures.

13. Dispute Resolution and Arbitration

Any dispute or claim related to these Terms and Conditions will be resolved by binding arbitration in Omaha, Nebraska, in accordance with the rules of the American Arbitration Association (AAA). Both parties agree to waive their right to a jury trial.

14. Legal Compliance

These Terms and Conditions will be governed by and construed in accordance with the laws of the state of Nebraska and the federal laws of the United States. Any legal dispute will be resolved exclusively in the courts located in Omaha, Nebraska.

15. Modification of Terms

We reserve the right to modify these Terms and Conditions at any time. The modifications will take effect once they are posted on our website.

16. Contact

If you have any questions regarding these Terms and Conditions, you can contact our customer service team at: help@wanderheartapparel.com