Return, Exchange, and Refund Policy – Wander Heart Apparel

At Wander Heart Apparel, we are committed to the quality of our products and the satisfaction of our customers. Below, we detail our return, exchange, and refund policies to ensure a clear and hassle-free experience.

Returns and Exchanges

1. Defective or damaged products: If you receive a product that is defective, damaged, or if we made a mistake with the variant (size, color, etc.), we will cover the return shipping costs, and we will send you a replacement at no additional cost. You must contact us within 30 days of receiving the order to submit a claim.
   • Requirements:
     • The product must be in its original condition, unworn, and unwashed.
     • You will need to provide a clear description of the defect or error, and if possible, photos of the issue.
2. Customer errors in size or color: We do not accept returns or exchanges if the error in selecting size, color, or variant was made by the customer. We recommend double-checking your order details before completing your purchase.

Refunds

1. Refunds for defective or damaged products: If the product is defective, damaged, or incorrectly shipped, and you do not wish to receive a replacement, we will offer a full refund of the amount paid, including shipping costs. The refund will be processed once the returned product has been verified or the defect confirmed.
2. Refunds for unclaimed products or address errors: If you provide an incorrect or insufficient shipping address, or if the package is not claimed, no refund will be issued. You will be responsible for additional shipping costs to resend the package if it is returned.
3. Refund processing time: Refunds will be processed within 7 to 10 business days after the refund request has been approved. You will receive a confirmation email once the refund has been issued.

Order Corrections and Cancellations

1. Order corrections: If you realize you made an error in your order (e.g., incorrect size, color, or variant selection), you must contact us within 15 minutes of placing the order. After this time, the order will enter the production process, as all our products are made to order, and no further changes or cancellations can be made.
2. Order cancellations: Due to the on-demand nature of our products, we do not offer cancellations once the first 15 minutes have passed after placing the order. After this time, the order is considered final and cannot be canceled or modified.

Non-returnable Items

For health and hygiene reasons, we do not accept returns of sealed products that have been opened after delivery. This includes, but is not limited to, items such as face masks.

Return Process

1. Initiating the return process: To initiate a return or report a defective or incorrect product, you must contact us via help@wanderheartapparel.com within the specified time frame (30 days). Provide us with the order details, the reason for the return, and any visual evidence of the defect.
2. Verification and approval: We will review your request and notify you if the return has been approved. If approved, we will provide you with the necessary instructions to complete the return process.

Key Points

• Claim period: 30 days from receiving the product to report defects or errors.
• No returns accepted for remorse purchases or customer errors in selecting size or color.
• Order corrections: Must be requested within the first 15 minutes after placing the order.
• Full refunds: Only apply to defective or incorrectly shipped products.
• Non-returnable items: Sealed and opened products cannot be returned for hygiene reasons.

If you have any additional questions or need assistance, please contact us at help@wanderheartapparel.com. We are here to help and ensure a satisfying shopping experience.